Voice agents that follow your script and know when to hand over
We build inbound and outbound voice and WhatsApp agents in Hindi, Hinglish, English and regional languages, with consent checks, guardrails and a clean handover to your team.
A good voice agent is mostly plumbing and rules: telephony, CRM lookups, consent, calling windows, escalation, and what it must never say. We build those first, then tune the conversation for your callers. Because we also red-team voice agents for a living, every agent we ship is tested against the ways callers try to push it off script.
What we build
- Inbound support and booking agents
- Outbound reminders, renewals and follow-ups
- Lead qualification and appointment setting
- WhatsApp agents with payment links and catalogues
- Call QA and compliance auditing on recorded calls
- CRM, telephony and ticketing integrations
How we work
- 01Map the call types and the rules the agent must follow
- 02Build on your telephony and CRM in a sandbox
- 03Red-team the agent before it talks to customers
- 04Launch on a slice of traffic with human handover and call review
Related work
AutoSentinx: voice agent red-teaming
VipraTech product
Autonomous red-team and compliance testing for Hindi and Hinglish voice agents, with multi-turn adversarial playbooks and PASS/RISK/FAIL evidence mapped to OWASP LLM and agentic risks, MITRE ATLAS, NIST AI RMF, and RBI, DPDP and TRAI-style requirements.
WhatsApp hotel booking assistant
Hotel property (anonymised)
WhatsApp Cloud API booking flow with availability checks, room, date and guest selection, rates, UPI or QR payment, confirmation and a room catalogue.
Use cases by industry (37)
NBFCs & Lending
Collections Voice Agent with Conduct Guardrails
A collections voice agent for early-bucket accounts that speaks Hindi, Hinglish and regional languages, captures promises to pay and disputes, and enforces conduct rules on every sentence.
EMI Reminder and Payment-Link Agent (Voice + WhatsApp)
Pre-due EMI reminders and bounce follow-ups by WhatsApp and voice in the borrower's language, with UPI payment links, mandate help and receipts, before accounts reach collections.
Insurance
Policy Renewal Voice Agent
A multilingual voice agent that calls policyholders before renewal, explains premium and cover from approved content, sends a UPI payment link and hands complex requests to licensed staff.
Claim Status Voice Helpline for Policyholders
An inbound voice agent that verifies callers, explains live claim status in plain language, sends pending-document lists on WhatsApp and transfers complaints and sensitive cases to people.
Healthcare & Hospitals
Appointment Booking and Reminder Voice Agent
A Hindi, English and regional-language voice agent that books, reschedules and cancels OPD appointments against live doctor schedules and calls patients with reminders.
Post-Discharge Follow-Up Calls
Scripted follow-up calls after discharge, in the patient's language, that check medicines, follow-up visits and clinician-defined warning signs and hand any concern to a nurse.
Clinical Documentation from Doctor Dictation
Doctors dictate in English or Hinglish after a consultation, round or procedure, and the system drafts a structured note or prescription in your EMR template for the doctor to check and sign.
Pharma & Life Sciences
Medical Rep Call Reporting by Voice
Medical representatives speak a short note in Hindi, English or a regional language after each doctor visit, and the agent drafts the call report, sample entries and follow-ups for them to confirm.
Distributor and Stockist Order-Taking Voice Agent
A voice and WhatsApp agent that takes orders from stockists and chemists by brand and pack, checks stock, schemes and credit, reads the order back and posts it to your ERP or DMS.
Logistics & Supply Chain
Rider and Driver Support Voice Agent
A Hindi and regional-language voice agent for delivery riders and truck drivers that handles address help, trip, payout and COD queries, and captures incidents for immediate control tower handover.
Delivery Status Agent (Voice + WhatsApp)
Answer where-is-my-shipment calls and WhatsApp messages from consignees and shippers, arrange reschedules and NDR reattempts within your rules, and hand complaints and disputes to your team.
Manufacturing
Dealer and Distributor Order-Taking Voice Agent
A voice agent that calls or answers dealers in Hindi and regional languages, takes orders in their own SKU names, checks credit and stock, and books the sales order after readback.
Service Booking Voice Agent for Consumer Durables
A multilingual voice agent that books installation and repair visits for ACs, refrigerators, washing machines and purifiers, captures model and serial correctly and checks warranty.
Retail, D2C & Quick Commerce
Order Status and Returns Voice Agent
A multilingual voice agent that answers where-is-my-order calls from live courier data, starts returns and exchanges under your policy, and hands disputes to an agent with context.
COD Order Confirmation Calls
Call every cash-on-delivery order soon after it is placed, in the customer's language, to confirm items, amount and address, offer a UPI prepaid option and tag the order before it ships.
Real Estate & Construction
Property Lead Qualification Voice Agent
Call every new portal, ad and website enquiry within minutes in Hindi, English or Hinglish, qualify budget, configuration and timeline, and pass warm leads to presales with a summary.
Site Visit Booking and Reminder Agent
Book site visits against sales manager slots, confirm and remind by voice and WhatsApp, rearrange pick-ups, recover no-shows and capture post-visit feedback for the sales team.
Education & Coaching
Admission Enquiry Voice Agent
Answer admission calls in Hindi, Hinglish and English from your approved prospectus and fee data, book scholarship tests and campus visits, and hand families to a counsellor when it matters.
Fee Reminder Agent (Voice + WhatsApp)
Remind parents of upcoming and overdue fee instalments on WhatsApp and by voice in their language, share a UPI link, confirm payments and route hardship requests to the accounts office.
Legal
Client Intake Voice Agent
Answer inbound enquiries in Hindi and English, record facts and parties for a conflict check, spot urgent matters for an on-call advocate and book consultations, without giving legal advice.
Hearing and Meeting Transcription with Minutes
Transcribe arbitral hearings, depositions and client meetings where recording is permitted, label speakers, handle Hindi-English speech and legal terms, and draft minutes for review.
Telecom & Contact Centres
Multilingual Inbound Voice Agent for L1 Support
A voice agent that answers routine L1 calls in Hindi, Hinglish and regional languages, resolves what it safely can through your systems and hands the rest to an agent with full context.
Call QA and Compliance Auditing on Every Call
Score every recorded call against your QA form and compliance script, in Hindi, Hinglish and English, so QA analysts spend their time on the calls that need a human ear.
Real-Time Agent Assist
Live transcription and prompts on the agent's screen: the right knowledge-base answer, the next compliance step and a drafted call summary, so new agents handle complex calls with fewer holds.
Outbound Sales Voice Agent with DND and Consent Checks
An outbound voice agent that dials only numbers cleared against DND preferences, consent records and your opt-out list, pitches within approved scripts and logs every consent outcome.
Energy, Mining & Utilities
Utility Customer Service Voice Agent (Outages and Billing)
A voice agent for power and water utilities that logs no-supply complaints, shares known outage status and answers billing queries in Hindi and regional languages.
Field Technician Voice Reporting
Linemen, fitters and plant technicians speak their job report in Hindi or a regional language, and the system turns it into a structured CMMS entry for supervisor approval.
Automotive & Mobility
Service Booking and Reminder Voice Agent
A voice agent that calls customers when service is due, books workshop slots in the DMS, answers inbound booking calls and runs post-service follow-ups in Hindi, English and regional languages.
Test-Drive Lead Qualification Voice Agent
Call new car enquiries quickly, capture model, budget, exchange and finance needs, book showroom or home test drives and pass ready buyers to a sales consultant.
EV Charging Support Voice Agent
A voice agent for EV drivers at a charger: reads live charger status and faults, guides fixes or approved remote actions, raises refunds and escalates safety issues to people.
Agriculture & Agritech
Farmer Advisory Voice Helpline in Hindi and Regional Languages
A voice helpline that answers farmers' routine questions on sowing, irrigation, weather and schemes in Hindi and regional languages, and hands crop-protection and dose questions to agronomists.
Mandi Price and Procurement Voice Updates
Outbound and inbound voice updates on nearby mandi prices, procurement windows and pickup slots in the farmer's language, with every price dated and sourced, and offers approved by procurement.
FAQs
01Which languages do you support?
Hindi, Hinglish and English are standard. Other Indian languages depend on the speech models available for your use case; the pilot tests recognition quality on your real callers.
02How do you stop the agent saying the wrong thing?
Locked scripts for regulated statements, retrieval from approved content only, refusal rules, and adversarial testing before launch. Calls are recorded and sampled for review.
03Can it transfer to a human?
Yes. Handover rules are agreed upfront, for example on complaints, payment disputes or low confidence, and the human agent receives a summary.
Founded by Akhilesh Mittal. 8 years building a security platform for a New Zealand company. IIT ISM Dhanbad and IMT Ghaziabad. Builds production agentic AI.