Voice AI, call QA and compliance evidence for Hindi, Hinglish and regional-language calls
We build voice agents, agent assist and QA systems for operators, ISPs and BPOs, with consent checks and red-team testing designed in from the first call.
Telecom operators, broadband providers and BPOs handle large call volumes in Hindi, Hinglish and regional languages, and much of the surrounding work is repetitive: plan and balance queries, failed recharges, outage status, call QA, KYC checks and photo reviews of tower sites. AI now handles these well enough to be useful, provided it is scoped tightly and connected to your real systems. It is weaker with angry or vulnerable callers, complex disputes and noisy, code-mixed audio, so every system we build hands over to a person with full context. Outbound automation adds regulatory risk under TRAI rules and the DPDP Act, which is why consent checks, disclosures and test evidence are part of the build rather than an afterthought.
Challenges we hear
Languages and code-switching
Callers move between Hindi, English and regional languages mid-sentence on noisy lines, which defeats menu IVRs and keyword-based speech analytics.
QA sees a sliver of calls
Manual QA scores a small sample per agent, so compliance breaches and coaching opportunities on unsampled calls go unnoticed until a complaint arrives.
Attrition and ramp time
Agents leave, and new joiners take months to handle billing and network queries confidently, leaning on team leaders and long holds in the meantime.
Regulatory exposure in calling
Outbound and AI calling must respect TRAI customer preference and consent rules, and BPO clients and auditors increasingly ask for evidence of how AI agents behave.
Where AI fits
Voice AI
Inbound L1 voice agents, outbound calling with pre-dial consent checks, real-time agent assist and QA on every recorded call, in Hindi, Hinglish, English and regional languages.
AI Security & Compliance
Adversarial phone-call testing of voice agents for verification bypass, data leakage and prompt injection, plus compliance evidence for AI calling under TRAI rules and the DPDP Act.
Document Intelligence
Digital KYC checks for new mobile connections, and triage of emails, web complaints and tickets together with their screenshots and attachments.
Computer Vision
Analysis of field-engineer and drone photos for antenna loading, structural and safety defects, and incomplete preventive maintenance at tower sites.
AI Sales & Marketing Automation
Churn-risk scoring with reasons, and consented retention outreach across WhatsApp, SMS, voice agents and human retention teams.
Use cases
- Featured
Multilingual Inbound Voice Agent for L1 Support
A voice agent that answers routine L1 calls in Hindi, Hinglish and regional languages, resolves what it safely can through your systems and hands the rest to an agent with full context.
- Featured
Call QA and Compliance Auditing on Every Call
Score every recorded call against your QA form and compliance script, in Hindi, Hinglish and English, so QA analysts spend their time on the calls that need a human ear.
Real-Time Agent Assist
Live transcription and prompts on the agent's screen: the right knowledge-base answer, the next compliance step and a drafted call summary, so new agents handle complex calls with fewer holds.
Outbound Sales Voice Agent with DND and Consent Checks
An outbound voice agent that dials only numbers cleared against DND preferences, consent records and your opt-out list, pitches within approved scripts and logs every consent outcome.
Voice Agent Red-Teaming and Jailbreak Testing
Adversarial phone calls against your voice agent in Hindi, Hinglish and English, testing verification bypass, data leakage, prompt injection and off-script promises, with recorded evidence.
- Featured
Compliance Evidence for AI Calling (TRAI and DPDP)
Test and document how your AI calling handles consent, DND preferences, calling hours, disclosures, opt-outs and personal data, and give compliance teams and clients an evidence pack.
Customer KYC Verification for SIM Onboarding
Check digital KYC submissions for new connections: read ID documents, match the live photo, catch duplicates and point-of-sale anomalies, and route doubtful CAFs to the KYC audit team.
Ticket and Email Triage
Classify and route incoming emails, web complaints and tickets by issue, account, urgency and regulatory risk, extract what the resolver needs and draft a first reply for approval.
Tower and Site Inspection from Drone and Field Photos
Review drone and field-engineer photos of towers and sites for antenna loading, corrosion, missing safety items and incomplete maintenance, and turn them into a defect list engineers verify.
Churn-Risk Outreach Automation
Spot customers showing churn signals, explain why for each one, and run consented retention outreach on WhatsApp, SMS, voice or a human call with offers from your eligibility rules.
Regulatory context
TRAI Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR)
Govern unsolicited commercial communication, customer preferences (DND) and consent, with headers, templates and consents registered on DLT platforms. TRAI has tightened these rules through later amendments, so calling systems need checks that can be updated.
DPDP Act 2023 (India)
Call recordings, transcripts, KYC images and usage data are personal data. Notice, consent, purpose limitation, security safeguards and retention obligations apply to AI systems that process them.
DoT customer verification instructions
Department of Telecommunications instructions govern KYC for mobile connections, including Aadhaar-based e-KYC, digital KYC and registration of point-of-sale agents. Aadhaar data must be handled per UIDAI rules.
GDPR and EU AI Act
For BPOs serving European clients, GDPR governs the processing of call data, and the EU AI Act includes transparency duties such as telling people when they are interacting with an AI system.
FAQs
01Can a voice agent really handle Hinglish and regional languages?
For a defined set of intents, yes. We test speech recognition on your own call recordings for each language before go-live and report accuracy separately for each one. Where recognition is weak or the caller asks for a person, the call goes to an agent with the transcript.
02Will this replace our agents?
It takes on routine L1 calls, QA scoring and after-call work. Complex, sensitive and escalated calls stay with people, and agent assist is designed to make new agents productive sooner rather than to remove them.
03How do you keep AI calling within TRAI rules?
Pre-dial checks for DND preferences, consent, opt-outs and calling windows sit inside the dialling path, and every call writes a consent and outcome log. Your registrations and regulatory obligations remain yours; we build the controls and the evidence.
04Which telephony platforms do you integrate with?
Common CCaaS and dialler platforms such as Genesys, Amazon Connect, Avaya, Exotel and Ozonetel, or your SIP trunks directly. We agree the integration route, whether SIP, a media streaming API or recording export, during discovery.
Related industries
Founded by Akhilesh Mittal. 8 years building a security platform for a New Zealand company. IIT ISM Dhanbad and IMT Ghaziabad. Builds production agentic AI.
Start with one queue or one campaign
Bring a sample of recordings or one call flow. We will scope a pilot on your own calls, in your languages, and measure it against your current process.