Compliance Evidence for AI Calling (TRAI and DPDP)

• Chief Compliance Officer
• Data Protection Officer
• BPO Client Audit and Risk Lead
• Head of AI Calling Product

When an operator, BPO or enterprise starts placing calls with an AI agent, the questions from compliance teams, clients and auditors change from whether it works to proof of how it behaves. Did it call only consented numbers within permitted hours, did it disclose that it is automated, did opt-outs take effect, and where do recordings and transcripts go afterwards?

We build an evidence workflow that tests and documents your AI calling against the obligations that apply to you. First we map requirements from TRAI commercial-communication rules, the DPDP Act 2023, client contracts and your own policies into a control matrix that your compliance team approves. Then each control is tested two ways: scripted test calls that probe behaviour, such as disclosure, opt-out and calls attempted outside permitted hours or to suppressed numbers, and log reconciliation that compares calls actually placed with consent records, preference data and suppression lists. Each control gets a PASS, RISK or FAIL result with evidence attached, and a monitoring job re-runs the checks on a schedule.

• Control matrix built from TRAI commercial-communication rules, the DPDP Act 2023, client contracts and internal policy
• Scripted test calls for disclosure, opt-out, consent capture and out-of-scope handling
• Reconciliation of call logs against consent records, preference data and suppression lists
• Review of recording, transcript and retention settings against stated purpose and policy
• PASS, RISK and FAIL results per control with call audio, logs and screenshots as evidence
• Scheduled re-checks after model, prompt or campaign changes, with drift alerts

1. 01Map obligationsTRAI rules, DPDP obligations, client clauses and internal policies are mapped to a control matrix.
2. 02Approve the matrixYour compliance team or DPO approves the controls and the evidence each one needs.
3. 03Test behaviour and logsScripted test calls probe agent behaviour while log reconciliation checks the calls actually placed.
4. 04Review gapsEvery RISK or FAIL result goes to the compliance officer, who decides remediation or acceptance.
5. 05Assemble the evidence packResults, audio, logs and screenshots are organised by control for internal and client review.
6. 06Re-check on scheduleChecks re-run after changes and at agreed intervals, with drift reported.

1. Obligations
   • Regulation and contract mapping
   • Control matrix repository
2. Evidence collection
   • Call detail records and dialler logs
   • Consent and DLT records
   • Voice platform configuration and logs
   • Test call runner
3. Assessment
   • Log reconciliation engine
   • Behaviour evaluator for test calls
   • PASS, RISK and FAIL scoring with reviewer sign-off
4. Reporting and monitoring
   • Evidence pack generator
   • Client questionnaire mapper
   • Scheduled re-check jobs

Your compliance officer or DPO approves the control matrix, reviews every RISK and FAIL result and decides remediation or acceptance. Legal interpretation of the rules stays with your compliance and legal advisers; we provide technical tests and evidence.

• Dialler or CCaaS platform
• DLT and telemarketer reports
• Consent management platform
• CRM
• GRC tool or SharePoint for evidence storage
• Voice agent platform APIs

• Test calls placed only to designated test numbers
• Logs pseudonymised before analysis
• Evidence pack access restricted to named reviewers
• Each control records which version of the rules it was mapped to
• No legal opinions in the evidence pack

• Designed to help you evidence alignment with TRAI's commercial-communication rules and the DPDP Act 2023; it is not a legal opinion or a certification.
• Where BPO clients are regulated entities such as banks or NBFCs, their regulator's outsourcing and conduct expectations can be added to the control matrix.

• Telecom & Contact Centres

  Outbound Sales Voice Agent with DND and Consent Checks

  An outbound voice agent that dials only numbers cleared against DND preferences, consent records and your opt-out list, pitches within approved scripts and logs every consent outcome.

• Telecom & Contact Centres

  Voice Agent Red-Teaming and Jailbreak Testing

  Adversarial phone calls against your voice agent in Hindi, Hinglish and English, testing verification bypass, data leakage, prompt injection and off-script promises, with recorded evidence.

• Telecom & Contact Centres

  Call QA and Compliance Auditing on Every Call

  Score every recorded call against your QA form and compliance script, in Hindi, Hinglish and English, so QA analysts spend their time on the calls that need a human ear.

• Fintech & Payments

  DPDP-Aligned AI Data Handling Assessment

  Map where personal data flows through your AI features, prompts, logs, vector stores and vendors, and get a gap register and evidence pack against DPDP Act duties for your DPO.