Security Testing for Customer-Facing Logistics AI Agents

• Chief Information Security Officer
• Head of Digital Product
• Head of Customer Experience
• Data Protection Officer

Carriers, 3PLs and e-commerce logistics teams are putting LLM-based chat and voice agents in front of customers, riders and shippers. These agents look up shipments, change delivery details, reschedule and sometimes touch COD or refund flows, which makes them attractive targets for fraud and data harvesting.

We run structured adversarial testing against your chat, WhatsApp and voice agents before launch and after major changes. We map what the agent can see and do, then attack it: tracking-number enumeration, identity bypass, address-change and reroute fraud, COD and refund manipulation, prompt injection through messages and form fields, disclosure of system prompts and tools, and off-topic misuse. Voice agents are tested with multi-turn calls in Hindi, English and Hinglish. Every attempt is logged with transcript or recording, classed as pass, risk or fail, mapped to the OWASP Top 10 for LLM Applications, and paired with a concrete fix.

• Maps the agent's data access, tools and actions into a threat model
• Tests tracking-number enumeration, identity verification bypass and data leakage
• Attempts address-change, reroute, COD and refund manipulation through conversation
• Runs prompt injection through messages, address fields and uploaded documents
• Tests voice agents with multi-turn Hindi, English and Hinglish adversarial scripts
• Delivers pass, risk or fail evidence with fixes and a re-runnable regression pack

1. 01Scope and threat modelWe agree in-scope agents, environments and rules of engagement, and map data access and actions.
2. 02Write attack playbooksPlaybooks are written for your flows: tracking, reschedule, address change, COD and B2B portals.
3. 03Execute testsAutomated and manual attacks run across chat, WhatsApp and voice, with every attempt recorded.
4. 04Classify resultsEach attempt is classed as pass, risk or fail with evidence and mapped to recognised frameworks.
5. 05Review with your teamFindings are walked through with security, product and CX teams, who decide fixes and accepted risks.
6. 06Retest and hand overFixes are retested, and a regression pack is handed over for future releases.

1. Scope
   • Agent inventory and data access map
   • Rules of engagement and test accounts
2. Attack library
   • Logistics fraud playbooks
   • Prompt injection and jailbreak corpus
   • Hindi, English and Hinglish voice scripts
3. Execution
   • Chat and WhatsApp test driver
   • Voice call automation with recording
   • Attempt logger
4. Evidence and reporting
   • Pass, risk or fail classification with human review
   • Mapping to OWASP LLM Top 10 and NIST AI RMF
   • Regression pack

Our testers review every automated result before it is reported, and your security, product and CX owners decide which fixes to make and which risks to accept. Testing runs only within the agreed scope and under written authorisation.

• Chat and WhatsApp agent endpoints
• Voice agent numbers or SIP endpoints in test
• Staging TMS and tracking APIs with synthetic shipments
• Issue tracker such as Jira for findings
• CI pipeline for regression runs

• Written authorisation and agreed scope before any test
• Synthetic shipments and test accounts only; no real consignee data
• Agreed rate limits to avoid disrupting shared services
• Findings shared only with named contacts
• Every reported finding reproducible from saved evidence

• Findings are mapped to the OWASP Top 10 for LLM Applications and the NIST AI RMF to support your security governance.
• Helps you evidence reasonable security safeguards for personal data under the DPDP Act 2023.

• Logistics & Supply Chain

  Delivery Status Agent (Voice + WhatsApp)

  Answer where-is-my-shipment calls and WhatsApp messages from consignees and shippers, arrange reschedules and NDR reattempts within your rules, and hand complaints and disputes to your team.

• Logistics & Supply Chain

  Rider and Driver Support Voice Agent

  A Hindi and regional-language voice agent for delivery riders and truck drivers that handles address help, trip, payout and COD queries, and captures incidents for immediate control tower handover.

• Telecom & Contact Centres

  Voice Agent Red-Teaming and Jailbreak Testing

  Adversarial phone calls against your voice agent in Hindi, Hinglish and English, testing verification bypass, data leakage, prompt injection and off-script promises, with recorded evidence.

• Fintech & Payments

  AI Agent Permission and Tool-Use Security Review

  Find out what your AI agents can actually do: which tools, credentials and money-moving actions they reach, where approvals sit, and whether injected text can make them misuse tools.