Guardrail Testing for AI Shopping Assistants

• Head of E-commerce Product
• CTO or Head of Engineering
• CISO
• Head of Customer Experience

Retailers are putting AI assistants on their sites, apps and WhatsApp channels to answer product questions, track orders and apply offers. An assistant that can look up orders or apply coupons can also be talked into doing the wrong thing, and a wrong price stated by your bot is a customer complaint in writing.

We test your shopping assistant the way a determined customer, a fraudster or a competitor would. We map its knowledge sources, tools and permissions, then run automated adversarial suites and manual sessions in English, Hindi and Hinglish. Tests cover prompt injection, indirect injection through reviews and catalogue text, coupon and price manipulation, cross-customer data access through order tools, system prompt and margin disclosure, unsafe advice on supplements, cosmetics or baby products, and brand-damaging output. Every finding is reproduced by an engineer, rated and mapped to the OWASP Top 10 for LLM Applications. We retest after fixes and hand over a regression pack.

• Coupon, discount and price-manipulation tests against your actual offer rules
• Cross-customer data access tests on order lookup, returns and address tools
• Direct and indirect prompt injection, including payloads planted in reviews and product Q&A
• Hallucination checks on prices, stock, delivery promises and return policy
• Unsafe-advice and brand-safety tests for sensitive categories in English, Hindi and Hinglish
• Validated findings mapped to OWASP LLM Top 10, with a regression pack for CI

1. 01Agree scopeWe agree the assistant, channels, test accounts, staging environment and what is off limits.
2. 02Map sources and toolsCatalogue, policy and review sources, plus order, coupon and returns tools, are mapped with their permissions.
3. 03Run adversarial testsAutomated suites and manual testers attack the assistant across every mapped risk and language.
4. 04Validate findingsEngineers reproduce each candidate issue and drop anything they cannot confirm.
5. 05Report and fixYou receive validated findings with evidence, severity and recommended fixes.
6. 06Retest and hand overFixes are retested, and the test cases become a regression pack for future releases.

1. Scoping
   • Assistant inventory of channels, prompts and models
   • Tool and permission map
   • Offer and policy rules used as test oracles
2. Attack generation
   • Adversarial prompt library in English, Hindi and Hinglish
   • Poisoned review and catalogue content set
   • Cross-customer test accounts
3. Execution
   • Automated test runner for web, app and WhatsApp channels
   • Manual red-team sessions
   • Conversation and tool-call capture
4. Validation and reporting
   • Engineer reproduction and severity rating
   • OWASP LLM Top 10 mapping and fix guidance
5. Regression
   • Retest of fixed findings
   • Regression suite for CI

Our engineers reproduce every automated finding before it reaches the report. Your product, legal and CX owners decide how each risk is treated, and tests run only against staging with test accounts.

• Assistant platform or custom LLM application
• Order, coupon and returns APIs in staging
• WhatsApp Business API test number
• Issue tracker such as Jira
• CI pipeline for regression tests

• Tests use seeded test accounts, never real customer data
• No coupons redeemed or orders placed in production
• Testing only within agreed scope and time windows
• Transcripts and findings stored encrypted with restricted access

• Wrong prices or policies stated by an assistant can raise issues under the Consumer Protection Act 2019 and E-Commerce Rules 2020; testing helps you find them before customers do.
• Exposure of customer data through order tools is a personal data breach risk under the DPDP Act 2023.
• For EU customers, the EU AI Act includes transparency obligations so that people know when they are interacting with an AI system.

• Retail, D2C & Quick Commerce

  Catalogue Enrichment from Product Images

  Read product photos and back-of-pack images to fill category attributes, mandatory declarations and listing copy for each marketplace, with every value checked before publishing.

• Retail, D2C & Quick Commerce

  Order Status and Returns Voice Agent

  A multilingual voice agent that answers where-is-my-order calls from live courier data, starts returns and exchanges under your policy, and hands disputes to an agent with context.

• SaaS & AI Product Companies

  LLM Application Penetration Test (OWASP LLM Top 10)

  A scoped pentest of your LLM feature and the app around it: prompt injection, data disclosure, output handling, excessive agency and system-prompt leakage, with reproducible evidence.

• SaaS & AI Product Companies

  RAG Data-Leakage and Access-Control Testing

  Test whether your RAG pipeline leaks documents across users, roles or tenants through retrieval, caching, citations or logs, using seeded canary documents and role-based test personas.