Guardrail Testing for Dealer and OEM Chatbots

• OEM Head of Digital and D2C
• Dealer Group IT Head
• Chief Information Security Officer
• Marketing Compliance or Legal Counsel

OEMs and dealer groups now put chatbots and voice bots on websites, WhatsApp and call lines to answer model questions, quote prices, book test drives and look up orders. A bot that invents a discount, promises a delivery date or reveals another customer's booking creates disputes and brand damage at a scale no single salesperson could.

We test your chatbot or voice bot the way a determined customer, competitor or attacker would. We start from your approved price lists, spec sheets, offer rules and policies, and from the tools the bot can call. From these we build automotive test playbooks covering pricing, offers, delivery promises, product claims, booking and lead API abuse, personal data handling, prompt injection and jailbreaks. Our test agents run multi-turn conversations in English, Hindi and Hinglish, by text and by synthesised voice, against a staging bot or rate-limited production with test accounts. Responses are graded PASS, RISK or FAIL against your approved sources, and analysts validate each finding before reporting.

• Price, offer and delivery-promise tests against approved price lists and policies
• Product claim tests on range, mileage, safety ratings and features against approved spec sheets
• Booking and lead API abuse tests, such as lookups of other customers' bookings
• Prompt injection and jailbreak tests in English, Hindi and Hinglish, by text and voice
• PASS, RISK and FAIL evidence with transcripts, mapped to OWASP Top 10 for LLM Applications
• Regression suite to rerun after model, prompt or content changes

1. 01Scope and gather sourcesWe agree the bot, channels, tools and test accounts, and collect approved price, spec and policy documents.
2. 02Build playbooksAutomotive attack and misuse playbooks are written for your bot's features and languages.
3. 03Run conversationsTest agents run multi-turn text and voice conversations and record every response and tool call.
4. 04Grade and validateResponses are graded against your approved sources, and analysts validate every RISK and FAIL.
5. 05Report with fixesThe report gives evidence, severity and fixes such as prompt, retrieval, content or API authorisation changes.
6. 06RetestAfter fixes, the relevant playbooks run again and the regression suite is handed over.

1. Scoping
   • Approved price lists and spec sheets
   • Offer, disclosure and data policies
   • Tool and API inventory
2. Test framework
   • Automotive playbook library
   • Multi-turn conversation agents
   • Voice synthesis for call tests
3. Evaluation
   • Response graders against approved sources
   • Tool-call and API monitor
   • Analyst validation
4. Reporting
   • Findings register with evidence
   • Framework mapping
   • Regression suite

Analysts validate every RISK and FAIL before it is reported. Your product, legal and security teams decide which fixes to make and which risks to accept, and testing stays within the agreed scope.

• Chatbot or voice bot platform
• Booking, CRM and order APIs in staging
• WhatsApp or web chat channel used by the bot
• Jira or another tracker for findings
• CI pipeline for the regression suite

• Test accounts and synthetic customer data only
• No real customer bookings or records touched
• Signed scope and rules of engagement
• Rate limits agreed for any production testing
• Evidence stored securely and shared only with named contacts

• Tests help find answers that may conflict with the Consumer Protection Act 2019 and CCPA guidelines on misleading advertisements and dark patterns.
• Personal data exposure tests support your obligations under the DPDP Act 2023.
• Findings are mapped to OWASP Top 10 for LLM Applications.

• Automotive & Mobility

  Test-Drive Lead Qualification Voice Agent

  Call new car enquiries quickly, capture model, budget, exchange and finance needs, book showroom or home test drives and pass ready buyers to a sales consultant.

• Automotive & Mobility

  Dealer Lead Routing and Follow-Up Automation

  Pull leads from OEM portals, websites, classifieds, social forms and walk-ins into one hub, remove duplicates, route them to the right consultant and run approved WhatsApp follow-ups.

• Retail, D2C & Quick Commerce

  Guardrail Testing for AI Shopping Assistants

  Adversarial testing of AI shopping assistants for unauthorised discounts, wrong prices, order-data leakage and unsafe product advice, with validated findings, fixes and a retest.

• SaaS & AI Product Companies

  Voice Agent Adversarial Testing

  Adversarial test calls to your voice agent in English, Hindi and Hinglish: identity bypass, data disclosure, off-script promises and speech-layer flaws, with PASS, RISK and FAIL evidence.